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Frequently Asked Questions

I cannot select the arrival date I want - what's wrong?

When you enter dates to make a reservation, only valid arrival dates are displayed. The dates available in the date selection calendar and drop down boxes will be limited to the park’s operational period. If you have selected a park, only valid dates for that park will be shown. You can view the park’s Operating and Reservation dates by clicking on the ‘More Info’ button on the top right of your screen. You can use the 'Reset Form’ button at the bottom to start over.

What are quick dates?

Quick dates are commonly selected date ranges. The list will include the next couple of weekends and holiday weekends. You don't have to use the quick dates to select an arrival date. You can enter any valid date within the reservation window and you can edit or change this date.

What is the shopping cart?

The shopping cart allows you to add multiple bookings into your cart and hold them until each booking has been completed and paid (status of Paid-Completed). Unpaid bookings will be lost if you log out or your session is inactive for more than 15 minutes.

How do I use the shopping cart?

On the Find a Site page, begin by filling out steps 1 to 5, and clicking ‘Reserve’. The next page will display the contents of the shopping cart and allow you to add another site by clicking on the 'Add Another Booking' link. You may continue to add bookings up to the maximum number allowed. You may also change and remove bookings, or start payment on any booking. Once you have completed a successful payment transaction on the first booking, you must return to the shopping cart and pay for each booking until all bookings have been completed. To access all unpaid bookings, select the link ‘Cart (x Booking(s))’ located to the right of the ‘Sign Out’ button beneath the top menu bar.

Do all bookings in the shopping cart have to be in the same park with the same arrival and departure dates?

No. Bookings can be from different parks, campgrounds, and have different arrival and departure dates. When adding additional bookings, change the park and camping dates on the home page. This is ideal for campers that are planning on visiting several different parks during their vacation.

Can I pay for all bookings in the shopping cart together?

No. There may be individual camping restrictions that apply to specific sites and must be confirmed or acknowledged for each booking. Payment for each booking must be processed and paid separately, however the same payment card can be used each time. Each booking will have its own transaction reference number, unique booking number and confirmation letter.

I need a site with electrical hookup. How can I tell which sites have services?

There are some optional filters available at the bottom of the reservation preferences panel that allow you to include or exclude sites based on certain criteria.

To locate a site with electrical hookup, select 'More Options' under Search Preferences for Your site requirements. From the list of options displayed, select 'Electrical Service'. The maps, lists and grids will then show in green only the sites that meet your preferences.

What is the fastest way to find a site?

There are several tools available to help you find a site.

The fastest way to locate a site is to:

First - fill out the information you know: Your reservation type, Your preferred dates, Your park and/or campground and Your site requirements.

Next click on one of the 'Find Sites' view buttons. You can view availability on a Map, in a List or on a Calendar - and toggle between these views - until you find the perfect site.

I have a favourite site. How can I tell when it is available?

This website provides several tools to help you with your stay.

If you are looking for availability for your favourite site, select the 'Park and/or Campground' from the drop down menu and then click the 'On a Calendar' view button under 'Find Sites'. If you have a favourite camping area, the Calendar View will show you the site availability for the selected area. Selecting an area and clicking on your favourite site will give you the option of viewing a Site Calendar for the site. The Site Calendar will show you when the site is available and allow you to scroll the dates to see the whole season at a glance.

All of the sites on the grid show restrictions. What does this mean?

A site displayed in yellow on the map, calendar or list means that the site is available for the dates you have selected, but does not meet your current reservation preferences. If you click on the site details it will show you what is restricting the site. It is usually the reservation type, equipment size or party size. If you have used the 'More Search Preferences', these options will also affect the site restrictions.

Why do I have to call the park or the call centre to reserve some sites?

Some sites have special restrictions or requirements in place that means that you have to call to reserve them. You can still use the tools online to see information on these site but you have to call to reserve.

I made a reservation through the call centre. How do I view it online?

If you already have an online account, you should be able to see your reservation by logging in to the ‘My Reservations’ section of the website. If you don't have an online account, you can create one - click on ‘My Reservations’ and follow the links for New Customers. If you use the same name and address information you used when you made your reservation, you should then be able to access your reservations online. If you still cannot see your bookings, the call centre booking may have been made under a different user account. You will have to call the call centre to confirm or change the booking.

How do I change or cancel my reservation?

To change or cancel a reservation, you must 'Sign In' to your account and select 'My Reservations'. You can then select the booking you want to change or cancel by clicking the 'Reservation No. Details' link. On the booking detail page, you have the option to change or cancel the reservation using the 'Quick Links' on the right.

I did not receive my confirmation letter, what should I do?

Confirmation letters are delivered via email within 24 hours of making a reservation online or through the call centre.

 

If you have not received your confirmation letter within this time period, the following steps can be followed:

First, verify that the confirmation letter was not sent to your 'spam/junk' email folder.

 

You then have the option to have the confirmation letter re-emailed to you via the reservation website (online) or through the Call Centre.

If using the reservation website, you MUST have an online account for this. If you don't have an online account, you can create one - click on ‘My Reservations’ and follow the links for New Customers.

Once you are logged into your online account, you should be able to see your reservation under the ‘My Reservations’ section of the website. (If you use the same name and address information you used when you made your reservation, you should then be able to access your reservations online.)

Select the reservation number details link and once at the reservation details page, select 'Email Confirmation Letter' under the quick links section.

 

If you still cannot see your bookings online, the call centre booking may have been made under a different user account. You will have to contact the call centre (1-855-811-0111) and request to have the confirmation letter resent to you.

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